REFSS Service Level Agreement

RECITALS

A. Retailer is any IGA or Foodworks bannered independent retail grocery store purchasing the Internet Services on a three-year subscription, charged annually.

B. IGL is in the business of providing Internet Services and the IGL Content.

C. Metcash is in the business of providing the Metcash Content.

D. IGL is in the business of receiving Internet Services.

E. The parties wish to work together with respect to the Internet Services and the Content on the terms and conditions set out in this Agreement.

THE PARTIES AGREE AS FOLLOWS

1. Definitions and interpretation

1.1. Definitions

Confidential Information means all information in whatsoever form that is:

a) Marked/identified as “confidential”, “commercial in confidence”, “not to be disclosed”, or “private”;

b) is designated, described or referred to by the discloser in any document or correspondence as confidential, commercial in confidence, secret or private or not to be disclosed;

c) the receiving party knows or ought to know is confidential;

but does not include any information which prior to the date of this Agreement was lawfully in the public domain or which the discloser has published, circulated or announced publicly or was developed by the receiving party independently of the disclosing party.

Content means the IGL Content and the Metcash Content.

Dashboard Site Reporting

a) Level 1: high level summary data represented utilising traffic light system calculating compliance under the following categories, including but not limited to; on time, late, not submitted, invalid and non-compliant. No RAW data presented at this level.

b) Level 2: head line log sheet data comprising the following categories, including but not limited to; status, date / time, log sheet name, date / time / window interval, corrective action and manager comments. Limited RAW data presented at this level.

c) Level 3: detailed log sheet activity data, all data captured, RAW data.

Fee means the fees set out in Schedule C.

IGL Content means the WHS content available through the Internet Services.

Internet Services means the software available through www.refss.com.au being IGL’s dashboard for compliance, operations and reporting for retail grocery stores which includes, but is not limited to, the Metcash Content and the IGL Content, a further description of which is set out at item 3 of the Schedule B.

Metcash means Metcash Trading Limited and all subsidiary entities.

Metcash Charge Through Services means the existing process of in charging external suppliers products and services via a Retailers trading account with Metcash.

Metcash Content means the Food Safety and Trade Measurement content and the content available through the Internet Services.

Metcash Food and Grocery Retail Operations means the Area Manager assigned to Retailer by Metcash.

Retailer means a retailer trading under a Metcash Food and Grocery serviced trading banner.

Standard Configuration means “out of the box” Internet Services without any Retailer specific modifications, amendments or customisation.

Standard Support means telephone and chat support allocated per product as per Schedule C.

Store Summary Report means

a) Critical Compliance Questions summary defined by the Metcash, National Retail Council and individual IGA State Boards as required.

b) Dashboard Site Reporting – Level 1

c) Dashboard Site Reporting – Level 2

Subscription software licence is granted as an annual subscription.

Term means the term set out at item 1 of the Schedule B.

2. Purpose

2.1. Metcash and IGL have an existing Services and Supply of Data Agreement, this Service Level Agreement is an Addendum to this agreement, and as such extends the term of Services and Supply of Data Agreement by three years from the date of this Agreement.

2.2. IGA State Boards endorse REFSS to manage store compliance and will use best endeavours to roll out the Internet Services to all stores state wide.

3. Grant of Licence

3.1. IGL grants to Retailer a Subscription licence to access and use the Internet Services for the Fee for the Term.

4. Pricing and Payment

4.1. Existing Subscriptions will be honoured until the current renewal date, whereby Retailer Subscription will be charged at pro rata for the remaining period based on Basic Bundle, Full Bundle or Individual Product pricing.

4.2. The Retailer will be invoiced through the Metcash Charge Through Service and must pay within the terms as specified by Metcash.

4.3. Prices for Internet Services are listed on www.refss.com.au

4.4. Retailer pricing based on Store Configuration as per Schedule A outlining particular departments and services offered in store.

4.5. The parties agree that Retailer may purchase additional products and services available through the Internet Services. These additional services will be charged through the Metcash Charge Through Service. Fees paid will be on a pro rata basis, whereby all Internet Services shall share a common State renewal date. For clarity examples are provided in Annexure 2 - Subscription Renewal and Roll Out Examples.

5. Content

5.1. Metcash will supply, and update as required, Intellectual Property to IGL for the purposes of the Internet Services for the duration of the Term.

6. Data Sharing and Reporting

6.1. Retailer agrees that Store Summary Report will provided to Metcash by IGL for the Term. Reporting will be made available within 14 days of each month for the previous month.

6.1.1. Risk System self-audit

6.1.2. Log sheet submissions summary

6.1.3. Reminders and tasks summary

6.1.4. Implementation summary

6.1.5. Registers summary; and

6.1.6. Any new modules released.

6.2. The Store Summary Report may be used by Metcash Food Safety and or Retail Operations Group to assist the store in resolving operational and compliance issues.

6.3. Metcash agrees that it only has a right of access to the Store Summary Report and that all raw data is only accessible by Metcash with the express permission of Retailer.

6.4. Metcash is prohibited from using Data Sharing and Store Summary Report for any purpose other than the management of Risk for the banner brand.

6.5. IGL will have access to all data generated through the Internet Services by log sheet submissions and dashboard activity.

7. Support

7.1. If Retailer requires any assistance with the Internet Services, the Metcash Food and Grocery Retail Operations team are the first point of contact for the Retailer.

7.2. If the assistance referred to at clause 6.1 above comprises:

7.2.1. software technical support, Retailer will contact IGL if the Area Manager is unable to provide the necessary support, subject to clauses below;

7.2.2. a request for assistance relating to the Metcash Content, the parties agree that Metcash Food Safety will provide the necessary support; and

7.2.3. a request for assistance relating to the IGL Content, the parties agree that IGL will provide the necessary support;

7.3. The parties agree that IGL will provide the software technical support as follows:

7.3.1. During the hours of AEST 8am to 6pm, Monday to Friday, excluding national and Victorian public holidays;

7.3.2. By answering or responding to a telephone call or email seeking assistance within (30) minutes of the call being made or email being received during the hours referred to at clause 6.3.1 above;

7.3.3. By then requesting information from Retailer to enable IGL to categorise the request for assistance in accordance with the levels set out at item 4 of the Schedule B following which IGL will use its best endeavours to resolve the request for assistance within the resolution times associated with the relevant level as set out at item 5 of the Schedule B.

7.4. IGL will provide Standard Support to the Retailer in setting up and monitoring Standard Configuration for Internet Services.

7.5. IGL will use its best endeavours to meet the resolution times set out at item 5 of the Schedule B in 95% percent of the total requests for assistance in any given month.

7.6. If IGL fails to meet the target referred to at clause 6.4 above in three (3) consecutive months, IGL will provide to Metcash a written action plan with respect to correcting or avoiding future failures and, should Metcash be dissatisfied with the proposed action plan or should IGL fail to achieve its target for a fourth month, senior representatives of each of the parties agree to meet to discuss the causes of the failures and the appropriateness of the target.

7.7. In addition to the matters set out at clause 7.6 above, if IGL fails to meet the target referred to at clause 7.4 above:

7.7.1. Metcash may request IGL attend a meeting with Metcash to discuss the failure;

7.7.2. IGL must attend all such meetings; and

7.7.3. IGL agrees to take the steps determined in such meetings within 5 days of that meeting.

8. Intellectual property

8.1. All data generated through the Internet Services by log sheet submissions and dashboard activity vests with the Retailer immediately upon its creation.

8.2. Metcash agrees that it must not view or interrogate the data referred to in clause 7.1 above.

8.3. Any intellectual property owned by or licenced to any party as at the date of this Agreement remains vested in that party.

8.4. All intellectual property generated utilising Internet Services remains the property of IGL.

8.5. Any other intellectual property not referred to in clause 8.1, or 8.3 above vests in the creator immediately upon its creation.

9. Confidential information

9.1. Each party undertakes not to use or disclose to any other person or entity any of the other party’s Confidential Information and will only use such Confidential Information in good faith and for the proper purposes of this Agreement and subject to any restrictions imposed by the party that provides the Confidential Information.

9.2. Notwithstanding clause 8.1 above, a party may disclose information if and to the extent that such disclosure is required by law or court order, it has entered the public domain, or by written approval of the disclosing party.

9.3. This clause 8 survives the expiration or termination of this Agreement.

Schedule A – Store Configuration

Level 1	Level 2	Level 3
Bakery (proprietary) Dairy Deli (hang sell) Frozen Fruit and Veg Grocery Meat (pre-packaged only) Receivals Scales for Trade Use	Core plus up to 2 of these departments / services	Core plus 3 or more of these departments / services
	Bakery (baking in Store) Meat (butcher on site) Serviced Delicatessen and / or Hot Food Cooking and Cooling Seafood

Schedule B – Various Matters

Item 1: Term

3 years commencing on the date of this Agreement

Item 2: Pricing Terms

1. Prices GST exclusive

2. Pricing indexed to CPI (Source: Australian Bureau of Statistics)

3. Annual subscription

4. Licence Fees paid 12 months in advance

5. There are no store implementation costs (ie. site visits) included in the pricing

6. Configured Android Tablet Option 1 and Option 2 subject to price fluctuations

7. Licences are transferable within State

Item 3: Internet Services

A further description of the Internet Services defined in clause 1.1 of this Agreement is as follows:

1. Risk System Content

1.1. Food Safety and Weight and Measures

1.2. Workplace Health and Safety

1.3. Operations

1.3.1. Supplier Compliance

1.3.2. Store Walk

2. Dashboard Modules

2.1. Self-Assessment: questionnaire calculating current compliance status

2.2. Implementation: step by step guide to implementation, including status score

2.3. Reminders: lists tasks to be managed throughout the year via attestations

2.4. Document Library: repository for all documentation

2.5. Training Register: records all staff members and relevant training certificates, including alerts for expired and approaching expiry training

2.6. Registers: repository for all certificates, records and documents relating to supplier compliance, including alerts for expired and approaching expiry items

2.7. Data Capture: electronic collection of data including alerts regarding compliance and non-compliance, based on time and tolerance

2.8. Lists: data repository for all information used in Data Capture and Registers, ie Staff, Equipment, Cleaning Questions, Store Walks

2.9. Dashboard Site Reporting

Item 4: Assistance Levels

Level 1 – assistance is sought relating to a perceived problem in the operation of the application which causes the destruction of data or otherwise results in the application being totally unavailable for the use or access by a permitted user in connection with mission critical business processes with no immediately available workaround.

Level 2 – assistance is sought relating to a perceived problem in the operation of the application which causes performance issues which adversely affect the normal business operations of permitted users, but for which there is a temporary workaround.

Level 3 – assistance is sought relating to a perceived problem in the operation of the application which does not have immediate impact on the business operations of permitted users.

Item 5: Resolution Times

Level 1: 48 hours

Level 2: 5 days

Level 3: 10 day

Schedule C – Content and Support

Bundle Type	Risk System / Content1	Store Type Configuration	Store Set Up incl Device Licences	Support Phone / Chat
Basic Bundle	- Food Safety and Trade Measurement - Data Capture standard configuration	Level 1	1	6
		Level 2	2	9
		Level 3	3	12
Full Bundle	- Food Safety and Trade Measurement - Workplace Health & Safety - Operations Management System - Registers (Training, Supplier, Equipment, Essential Services, Customer Complaints) - Data Capture standard configuration	Level 1	1	15
		Level 2	2	18
		Level 3	3	21

Risk System / Content
Additional Data Capture License	1
Additional Department Set Up and Configuration	1
Workplace Health and Safety System	3
Operations Management System (Supplier Compliance and Store Walks)	3
Registers (Training, Supplier, Equipment, Essential Services, Complaints, etc)	3
Configured Android Tablet Option 1 (Minimum specification, subject to availability)	1
Configured Android Tablet Option 2 (Minimum specification, subject to availability)	1

ACCEPTANCE OF TERMS.

The services that IGL provides to you are subject to the following Terms of Use ("TOU") and the Software

License Agreement on our website. IGL reserves the right to update the TOU at any time without notice to you. The most current version of the TOU can be reviewed by clicking on the "Terms of Use" hypertext link located at the bottom of our Web pages.

DESCRIPTION OF SERVICES.

IGL provides you with access to a variety of resources, materials, downloads and services, including software, communication forums, educational and support materials and product information (collectively "Services"). The Services, including any updates, enhancements, new features, and/or the addition of any new IGL product and service, are subject to the TOU.

PERSONAL AND NON-COMMERCIAL USE LIMITATION.

Unless otherwise specified, the Services are for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Services.

PRIVACY AND PROTECTION OF PERSONAL INFORMATION.

See the Privacy Statement on the IGL website for disclosures relating to the collection and use of your information.

GENERAL

You may be held legally responsible for the content you submit to our website or any other IGL Services.

All material published by you on our website, or other IGL Services is at IGL’s sole discretion.

Your contribution may be edited, removed or not published if IGL considers it to be:

(a) defamatory, or otherwise unlawful or that it violates laws regarding harassment, discrimination, privacy or contempt;

(b) intentionally false or misleading;

(b) an infringement of intellectual property rights or copyright. See below for further information on copyright;

(c) abusive or offensive, including obscenity, blasphemy and racial vilification;

(d) of nuisance value, inappropriate, off topic or vexatious;;

(e) compromising the privacy of yourself, other contributors or of IGL Services, or containing inappropriate

personal information;

(f) deliberate provocation of other community members;

IGL reserves the right to archive and republish all contributions to its interactive features across all platforms.

Contributors should be aware that their posts may remain online indefinitely.

IGL reserves the right to use contributions for internal training purposes.

Repeated breaches of these Terms of Use may cause IGL to cancel your license subscription and in very serious cases, initiate legal action.

COPYRIGHT

The right to "copy" always remains with the owner of the material. Unless expressly stated otherwise, you are not permitted to copy or republish anything you find on the internet without the copyright owner's permission. If you wish to refer to material on someone else's website we recommend you include an attribution in your message. Under Australian copyright law, limited quotation is permissible in the context of genuine review and criticism. When you submit content, in any format, you acknowledge that you have all necessary rights, including copyright, in the material that you are contributing to IGL Services.

NOTICE SPECIFIC TO SOFTWARE AVAILABLE ON THIS WEB SITE.

Any software that is made available to download from the Services ("Software") is the copyrighted work of IGL and/or its suppliers. Use of the Software is governed by the Software License Agreement on our website and the terms of the end user license agreement, if any, which accompanies or is included with the Software ("License Agreement"). An end user will be unable to install any Software that is accompanied by or includes a License Agreement, unless he or she first agrees to the License Agreement terms.

The Software is made available for download solely for use by end users according to the License Agreement. Any reproduction or redistribution of the Software not in accordance with the License Agreement is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED, UNLESS SUCH REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PERMITTED BY THE LICENSE AGREEMENT ACCOMPANYING SUCH SOFTWARE.

THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT. EXCEPT AS WARRANTED IN THE LICENSE AGREEMENT, IGL HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE SOFTWARE, INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

FOR YOUR CONVENIENCE, IGL MAY MAKE AVAILABLE AS PART OF THE SERVICES OR IN ITS SOFTWARE PRODUCTS, TOOLS AND UTILITIES FOR USE AND/OR DOWNLOAD. IGL DOES NOT MAKE ANY ASSURANCES WITH REGARD TO THE ACCURACY OF THE RESULTS OR OUTPUT THAT DERIVES FROM SUCH USE OF ANY SUCH TOOLS AND UTILITIES. PLEASE RESPECT THE INTELLECTUAL PROPERTY RIGHTS OF OTHERS WHEN USING THE TOOLS AND UTILITIES MADE AVAILABLE ON THE SERVICES OR IN IGL SOFTWARE PRODUCTS.

NOTICE SPECIFIC TO DOCUMENTS AVAILABLE ON THIS WEB SITE.

Permission to use Documents (such as white papers, press releases, datasheets and FAQs) from the Services is granted, provided that (1) the below copyright notice appears in all copies and that both the copyright notice and this permission notice appear, (2) use of such Documents from the Services is for informational and non-commercial or personal use only and will not be copied or posted on any network computer or broadcast in any media, and (3) no modifications of any Documents are made. Elements of IGL’s website are protected by trade dress, trademark, unfair competition, and other laws and may not be copied or imitated in whole or in part. No logo, graphic, sound or image from any IGL’s website may be copied or retransmitted unless expressly permitted by IGL.

IGL AND/OR ITS RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED AS PART OF THE SERVICES FOR ANY PURPOSE. ALL SUCH DOCUMENTS AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. IGL AND/OR ITS RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. IN NO EVENT SHALL IGL AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF INFORMATION AVAILABLE FROM THE SERVICES.

THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THE SERVICES COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. IGL AND/OR ITS RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE PRODUCT(S) AND/OR THE PROGRAM(S) DESCRIBED HEREIN AT ANY TIME.

NOTICES REGARDING SOFTWARE, DOCUMENTS AND SERVICES AVAILABLE ON THIS WEB SITE. IN NO EVENT SHALL IGL AND/OR ITS RESPECTIVE SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF SOFTWARE, DOCUMENTS, PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR INFORMATION AVAILABLE FROM THE SERVICES.

MEMBER ACCOUNT, PASSWORD, AND SECURITY.

If any of the Services requires you to open an account, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form. You also will choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify IGL immediately of any unauthorized use of your account or any other breach of security. IGL will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by IGL or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder.

NO UNLAWFUL OR PROHIBITED USE.

As a condition of your use of the Services, you will not use the Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Services in any manner that could damage, disable, overburden, or impair any IGL server, or the network(s) connected to any IGL server, or interfere with any other party's use and enjoyment of any Services. You may not attempt to gain unauthorized access to any Services, other accounts, computer systems or networks connected to any IGL server or to any of the Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Services.

LINKS TO THIRD PARTY SITES.

THE LINKS TO THIRD PARTY WEB SITES WILL LET YOU LEAVE IGL'S SITE. THE LINKED SITES ARE NOT UNDER THE CONTROL OF IGL AND IGL IS NOT RESPONSIBLE FOR THE CONTENTS OF ANY LINKED SITE OR ANY LINK CONTAINED IN A LINKED SITE, OR ANY CHANGES OR UPDATES TO SUCH SITES. IGL IS NOT RESPONSIBLE FOR WEBCASTING OR ANY OTHER FORM OF TRANSMISSION RECEIVED FROM ANY LINKED SITE. IGL IS PROVIDING THESE LINKS TO YOU ONLY AS A CONVENIENCE, AND THE INCLUSION OF ANY LINK DOES NOT IMPLY ENDORSEMENT BY IGL OF THE SITE.

COPYRIGHT NOTICE.

Copyright © 2019 Icon Global Link Pty Ltd. All rights reserved.

TRADEMARKS.

The following are trademarks of IGL:

ISES® (Integrated Standards Enforcement System)

[* trademark registered in Australia and subject to Common Law in all other jurisdictions]

Any rights not expressly granted herein are reserved. Send your questions to: sales@iglink.com.au

Privacy Statement

Icon Global Link Pty Ltd ACN 093 302 400 (“IGL”) and our staff are absolutely committed and focused on preserving and protecting your private information and complying will all applicable privacy legislation, including the National Privacy Principles of Australia. This privacy statement describes how we go about collecting and managing your personal information in a confidential manner.

Our procedures for protecting your personal information do not in any way diminish our obligation of confidentiality to you, or any of our other clients, nor do these procedures take away any legal professional privilege to which you or our other customers may be entitled.

Collecting and Using Information

IGL collects two types of information. The first type is anonymous information. For example, we may collect information to tell us how many people accessed this Privacy Policy on a particular day, but we do not know their personal information (i.e. we do not know their names, addresses, where they live or their place of birth as they are ‘anonymous’ to us). IGL only uses anonymous information in the aggregate. This collective data helps us determine audience usage of our sites, so we can improve our services. We may publish this anonymous aggregate data, or provide it to other people. The second type of information IGL collects is personal information. Personal information is collected by our staff in the course of providing customers with our products and services. Most personal information is provided directly by the owner of that information for a specific purpose.

We do not collect information about your sexual preference, race and/or religion, unless you have consented to provide the same or where we are permitted or required by law to do so.

We use the personal information only for the designated specific purpose for which it was collected (and

purposes to which you have consented).

Examples of situations in which we collect personal information include when you request to be placed on a mailing list or ask about our products or services.

In addition, IGL may use your personal information for related secondary purposes. Examples of secondary purposes for which we use personal information include where we conduct a credit check or where we send you bulletins or information about other products and services that we provide.

With each customer we may collect personal information and financial information so that we can collect payment for the products and services we deliver. Customers may also be the subject of a credit check conducted by a credit agency to protect our ability to recover our consulting and licensing fees.

We also collect personal information from job applicants.

Disclosure of Information

There will be some occasions where it will be necessary for IGL to disclose your personal information to third parties. IGL may be required by law to disclose your personal information, or IGL may be required to disclosed your personal information to third parties to provide the service, including IGL Services, you have requested (although this disclosure will only be made where it is necessary to fulfil the purpose for which you disclosed your personal information).

Cookies

Where we use “cookies” technology on our web site, it is done to allow us to identify your movements around our site, which provides us with needed information for improving our service to customers. We do not use cookies to determine the identity of individual users.

Securing Information

We take all reasonable steps to ensure your personal information remains secure. Our staff are bound by confidentiality undertakings to you that support this privacy statement. Our databases, that house your

personal information, have in place the necessary access restrictions to limit control and access to permitted personnel of IGL.

We keep your personal information for the time period necessary to fulfill the purpose for which it was

collected and for permitted secondary purposes.

Your Access to Information

We will provide you with access to your personal information that we have on file upon your request. Please provide us with as much detail as you can about the particular information to which you seek access, in order to help us meet your request. An access fee may be charged to cover our costs of providing the

information to you.

No sale of personal information

Under no circumstances will IGL sell or receive payment for licensing or disclosing your personal information.

Interacting with the Software

There are interactive features on the Software to which you may contribute. As a condition of interacting with the Software, you consent to use your discretion and exercise caution when providing your personal information and act as the average reasonable professional person would act in the same or similar circumstances.

Note that whenever you post personal information in publicly accessible places, this information becomes available to anyone with access to the internet. This information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Therefore, we recommend that you refrain from posting any information that you do not want seen in these public areas.

Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any personal information. Be responsible whenever you are online.

Questions or Feedback

If you have any questions or comments about privacy, or wish to make a complaint about the way in which we have handled your personal information, you may contact us at: privacy@iglink.com.au Privacy Officer

IGL

Suite 5, Level 1,

150 Albert Rd,

South Melbourne VIC 32053

Tel. + 61 1300 309 053

Changes to IGL privacy policy

If we decide to change the IGL Privacy Policy, we will post those changes here.